On November 15, 2018, Norton ConnectSafe service is being retired or discontinued meaning the service will no longer be available or supported. You may continue to use ConnectSafe until November 15, 2018. However, we do recommend that you take a moment to review important details related to this announcement below.
What does ConnectSafe retirement mean to you?
IMPORTANT: Because the ConnectSafe service will be discontinued on November 15, 2018, current users could experience disruption(s) in their browsing experience. If you are a current user, we recommend you complete the following actions prior to the ConnectSafe service termination.
How to remove ConnectSafe settings from your devices (PC, MAC, Router)
Depending on your device operating system, follow the steps below to remove ConnectSafe settings. For additional information regarding the retirement of ConnectSafe, and more detailed instructions on how to remove the service from your device, please click here.
Note: If your router came with a setup CD, you can run the CD to access the set-up tools. You will want the Manual router setup, not the automatic or wizard set up. For further assistance, please contact your Internet Service Provider or Router manufacturer.
What is the IP address of my router?For most home networks, the default router address is 192.168.1.1 or 192.168.0.1 or 192.168.1.254. To find the IP address in Windows
The IP address that appears next to Default Gateway is your router address. You may have to scroll up or down to view the details. While Norton does not have a replacement product for ConnectSafe, we do have a variety of other products and services to help protect you online. click here to explore!
ConnectSafe Retirement FAQ
For concerns, questions related to the retirement announcement, click here to review FAQ.
For additional assistance with removing ConnectSafe from your devices, click here to contact us.
If you are seeking other Domain Name System (DNS) web protection solutions, you may consider Neustar UltraRecursive*. For details click here.
*Note: Symantec does not endorse Neustar UltraRecursive or any other DNS web protection solution in the market
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